Why Shop with Us

Secure Shopping:

Ordering with City Music is safe and secure. We use the encryption protocol known as Secure Socket Layer (SSL) to keep your information safe and unreadable over the internet.

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so it cannot be read over the internet.

FREE Shipping on Most Orders:

Free shipping is available for most orders over $25 when delivered to the contiguous United States, Alaska, and Hawaii.

Orders under $25, special orders, and oversized/overweight products do not qualify for free shipping. For more information see Shipping Charges in our Shipping Policy.

Order Protection:

At City Music, we strive to ensure that every customer is satisfied with every purchase. We provide a 30-day Return Policy on most products so you can feel confident about ordering from us.

If you have a question about your order or need to return it, please submit all relevant information to us using our Contact Us page. A sales associate will help resolve your issue.

If your purchase is beyond the 30-day Return Policy, please check to see if the manufacturer has provided a warranty and contact the manufacturer directly for the most expedited service.

Privacy & Security Policy:

City Music respects you and the privacy of your information. However, we do need to collect personally identifiable information to process your order when you visit our site. We are committed to handling your information securely to protect your privacy. All of your payment & personal information is safely encrypted so it cannot be read over the internet.

We will never sell your information to anyone. It is used only for processing your order and for account and contact information, when needed.

In addition, we also gather information from your browser such as your IP address, cookie information and the pages you have visited. This information is stored on our secure server and used for fraud prevention, basic business analytics, and to provide a better experience to our customers.

Website Accessibility:

City Music makes every effort to make our website accessible and user friendly to everyone. If you have trouble using our website, please Contact Us. We will do our best to accommodate your suggestions and feedback, if possible.

Our website has been built to adhere to the guidelines specified in the Americans with Disabilities Act (ADA) and we strive to provide a site that is easy to access for all visitors.

Please note that we do not have control over third-party sites that you may access via our website.

City Music’s Mission:

Our mission has always been to make City Music your music store – whether shopping online or locally.

We are dedicated to supporting your passion and elevating your musical creativity by offering top-rated, high-quality products - the best gear around - at incredible prices!

When you can create your own sound, making music is rewarding - it makes you happy - it makes other people happy! And let’s face it, it’s just plain ol’ fun!

See About Us to learn more about our history and dedication to our customers and local community.